Terms and Conditions
Hall Holiday Homes –
Orlando (H3Orlando) offer the short term rental of the Property named on the Invoice, to
the person of 21 years or over named as the Party Leader and to the (party
members), hereinafter referred to as the Guest, under
the terms set out below.
H3Orlando will provide
a written quote via email. Quotes are valid for 24 hours, unless and until the
Property is either booked by a third party, or H3Orlando receives a deposit for
the same dates (or part thereof) from any party. Where the Guest agrees by
email, phone, fax or other written device to book the Property, H3Orlando will
provide a booking confirmation to the Guest by email. The Guest must pay the
requested deposit or payment as defined on the booking confirmation prior to
confirmation of the booking. During that period, H3Orlando reserves the right
to accept any booking for the Property from a third party, where said third
party agrees to payment prior to receipt of payment from the Guest.
On receipt of the
required payment from the Guest, H3Orlando will issue a Confirmed booking
receipt by email to the Guest. Only on release of the Confirmed
booking receipt from H3Orlando is the booking determined as confirmed.
The Guest agrees that
payment of the rental deposit amount to H3Orlando will signify their full
acceptance of these Terms and Conditions of Rental. The Guest further
acknowledges that by payment of the final rental sum, the Guest has read and
accepted these Terms of Conditions of Rental on this web site.
The Guest agrees and
acknowledges that H3Orlando will not release the Property details or any
service prior to receipt by H3Orlando of payment in full. Failure of the Guest
to pay rental or for any service will result in removal or refusal to supply
said service, including, but not limited to terms of accommodation in the
Property. Such removal and or refusal will not alter the terms and penalties
associated with cancellation.
The Guest agrees to pay the total rental fee as shown on the Rental Agreement
within the due dates as set out on the booking confirmation. Final and full
payment is due 60 days prior to arrival. In the event of late payment, or
failure to pay, H3Orlando reserves the rights to levy the cancellation penalty
percentage charges against any money that the Guest has paid in advance and
cancel the booking of the Guest. Where the money paid in advance is
insufficient to cover the calculated percentage, H3Orlando reserves the right
to exercise any legal remedies to pursue the amount owed by the Guest.
Where a Guest chooses to amend their booking 60 days or more prior to arrival,
resulting in a change in the property size or location, or a change of dates of
stay, a $100 Booking Administration Fee will be levied. Where the guest alters the
booking resulting in a reduction in the number of nights, the Company will
charge the $100 Booking Administration Fee in addition to the cancellation fee
warranted against the number of nights cancelled as described below.
Any changes to existing bookings within 60 days of arrival will not be allowed.
Minimum stay duration is stated on the Rates webpage. Bookings of less than the minimum stay are at the discretion of H3Orlando.com and may attract a Minimum Stay Waiver free of $150 per night less than the minimum.
The Guest agrees, and H3Orlando
permits the Rental Period to begin and end on the dates shown as the Rental
Period (as shown on the Rental Agreement).
Check in to the Property
is after 4:00 pm on the date of arrival as shown on the Rental Agreement,
Booking Confirmation or Registration Form. At the sole discretion of H3Orlando,
any Guest arriving before that time may be refused. Guests arriving before 4pm
may not be allowed access to the property and may be charged $25 per hour.
Check out is on the
date of departure as shown on the Rental Agreement and Registration Form, at 10:00
am. All keys must be returned to the Lockbox. Guests that do not return keys in
lockbox will be charged $150 fee for change of lock. In the event that it is
found that the Guest has not departed the Property on the date of departure, at
the due time, then the Guest will pay a penalty charge of one day’s rental.
Basis of Rental
Properties offered for
short-term rental through H3Orlando are provided on a self-catering basis. H3Orlando
provides complimentary starter items of toilet paper (one per toilet), small
hand soaps and a trash bag. Once these items are used, it is the guest’s
responsibility to replenish them. The Guest may elect to order groceries and
supplies in advance from H3Orlando at the charges set out.
have designated all of the listed homes as "No Pets Allowed"
In the event that the
Guest brings a pet to a property, then H3Orlando can elect to evict the guest
from the home with loss of any rental monies paid and also levy a further
cleaning charge of at least $300 to pay for additional sanitation and cleaning.
Neither H3Orlando nor the Owner of the Property can be held liable for any loss
or injury to a pet while staying at the Property, or for any action taken
against the pet or pet owner by third parties.
The Guest may cancel
their booking at any time up to the day that the final payment is due. In the
event that the Guest exercises their right to cancel, H3Orlando will charge the
following cancellation penalty.
From initial date of booking up to 60 days prior to the
arrival date, Guest will be charged a $150 cancellation fee from
their initial deposit for each property cancelled.
50% REFUND OF FULL BALANCE FOR CANCELLATIONS
WITHIN 60 AND 31 DAYS OF ARRIVAL DATE.
- NO REFUND FOR
CANCELLATIONS WITHIN 30 DAYS OF ARRIVAL
* H3Orlando regrets that it is unable to waive any of the cancellation
charges or rules above, whatever the circumstances.
* H3Orlando recommends that all guests take out adequate cancellation or
vacation insurance either through their insurance broker or travel agent.
H3Orlando makes all
reasonable efforts to maintain each property and its equipment in good working
order. Wherever commercially possible, repairs are performed within 24 hours,
but sometimes delays are inevitable. No refunds are granted for malfunctioning
mechanical or electrical equipment including (but not limited to): inoperable
appliances, air-conditioning units, pools and/or spas. No refunds will be given
for unfavourable weather, early departure, utility service interruption,
construction, or maintenance issues. Additionally, there are no refunds for
faulty recording or playback equipment, TVs, audio, telecoms, cable reception,
computer equipment or internet access.
Guest(s) shall be
solely responsible for any property damage, accident injury to any person or
loss sustained by any person, including loss of money, jewellery, and other
items of personal property, arising out of or in any way related to Guest(s)
use of the premises or the items of personal property provided by H3ORLANDO or
the Owner at the Guest(s) request. Guest(s) shall inspect and be familiar with
proper use and application of such items prior to using them. Guest(s) hereby
agrees to INDEMNIFY and hold H3ORLANDO and/or Homeowner harmless from any and
all claims including those of third parties, arising out of or in any way related
to Guest(s) use of premises or the items of personal property provided therein.
Guest(s) assumes the risk of injury or other losses relating to any
recreational activities and will hold owner and its agents harmless with
respect there to.
Guest(s) shall leave
premises in clean, undamaged condition. If unit is not left in suitable
condition, guest understands that agent reserves the right to charge guest for
any repairs or special cleaning.
Refer to departure
instructions posted on reservation confirmation.
Accidental Damage Insurance
We require guests to
purchase, at the time of booking, Accidental Damage Insurance at a cost of
$49 per property booked. This policy will cover any accidental damage that occurs during your stay
up to $2000 according to the following conditions.
Game systems, controllers, sensors, games and any related ancillaries are NOT included in the Accidental Damage Insurance. Replacement of these items and travel costs incurred in reinstating them to their default setup will be charged to the guest.
This policy does not
cover acts of willful damage, theft, excessive trash removal or additional
cleaning charges. In the event that such willful damage, theft, excessive trash
removal or cleaning charges are necessary the Guest agrees that the
guest named on the booking agrees to be charged to cover the
cost. In the event that damages exceed $300.00, the guest named on the booking will be
contacted in advance and payment will need to be made within 30 days. In the event of non-payment, a debt recovery agency will be employed. This will incur further costs which are chargeable to the guest .
A condition of the
insurance is that guests report any accidental damages to H3Orlando via their
management company during office hours 9am - 5pm (contact details displayed
in the home information book). We require all accidental damages be
reported to us prior to check out of the Property. Damages not reported prior
to check out will be deemed as wilful damage which will not be covered
under the insurance and will be chargeable.
H3Orlando reserve the
right to evict guests from the property with no compensation or refund if it is
found that guests staying at the home have not been declared on the Guest
Limitation of Liability
H3Orlando makes all
reasonable efforts to provide advice and safety information. This information
can be found in the Vacation Home Guidelines at the Property. It is the
responsibility of the Guest to ensure that they have read and understood the
contents and advice given following arrival at the Property. H3Orlando is
willing to provide any and all further information pertaining to the Property
providing the Guest has first read the Vacation Home Guidelines. In addition, H3Orlando
states the following:
H3Orlando and/or the Owner will not release the physical address or lock box
code of the Property to the Guest prior to payment and a signed booking form
agreement . This is a security measure.
H3Orlando and/or the Owner do not accept liability for lost or stolen personal
property of the Guest from the Property during the Rental Period.
H3Orlando and/or the
owner accept no responsibility for any personal items that are left behind by
guests in the property.
H3Orlando or its representatives may enter the Property at any time, without
notice, for the purposes of protection and/or maintenance of the Property. Wherever
possible, H3Orlando will provide notice to the Guest prior to such entrance.
H3Orlando and/or the Owner accept no liability for personal loss or injury to
the Guest during the Rental Period. The Guest must ensure that they have
adequate insurance coverage. The Guest is responsible for the safe use of any equipment provided in the home and H3Orlando accepts no liability for any personal loss or injury through failure, use or misuse of equipment.
The Guest must ensure that Children are supervised at all times. It is the
policy of H3Orlando that all Children under the age of 18 years are not left in
rental accommodation un-supervised during the rental period.
H3Orlando and/or the Owner do not accept any liability for the acts or
omissions of any agent. These include but are not limited to, airlines,
car-hire companies, travel agents, ticket agents, homeowners, or utility
H3Orlando and/or the Owner do not accept liability for failure of pool heat to
provide adequate heating where pool heat is provided via an electrical heat pump
and where the outside air temperature drops below 55 degrees Fahrenheit.
Electric heating pumps do not operate effectively below this temperature, and
failure of such devices to heat the pool is outside of the Company's control.
In most cases your pool will warm to a daytime temperature of between 70 and 82
degrees. Be advised; homes with spa attached to pool that the temperature of
the spa will be the same as the pool temperature. The spa is NOT a hot tub! The
water in the spa and the water in the pool are within the same flow circuit and
use the same heating system and temperatures for each unit are not able to be
H3Orlando and/or the Owner do not accept liability for acts of violence,
nature, fire, flood, war, civil disobedience, riot, or other force of nature
that may have a injurious effect on the Guest.
H3Orlando does not accept liability for removal of the Property from the
marketplace, or transfer of the Property to another company by the Owner or
for any other reason that results in the Property becoming
unavailable for the Rental Period. Wherever such an event occurs, H3Orlando
will offer the Guest a suitable alternative accommodation of equal or better
quality, subject to availability. In the event that the Guest refuses the
offered alternate property, then the Guest may cancel the booking, and the
Company will refund the Total Rental Fee paid less the applicable
cancellation penalty percentage rate (if applicable)
H3Orlando will not be
liable for any additional expense that the guest incurs if the guest has
refused the alternative property offered.
Failure to comply with
any of the terms herein will, at the sole discretion of H3Orlando, result in
the eviction of the Guest from the Property, without compensation or refund.
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